Apexx Global

Getting started with APEXX 2

• Onboarding - Stages of an APEXX implementation
• How does APEXX mitigate the risk of service interruptions?

Getting in Touch 4

• Contacting Support
• Incident Management at APEXX
• Relationship Management at APEXX
• APEXX Support Portal for Merchants and Partners

General Payment Industry Concepts 9

• What are the key players in the payments industry and what is their role?
• What are interchange ++ fees?
• What are blended rates?
• What is DCC?
• What is multi-currency pricing?

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Transaction Processing FAQs 7

• How do I process refunds via APEXX?
• How do I process Original Credit Transactions (unlinked refunds)?
• How does APEXX track chargebacks?
• How do I process recurring (merchant-initiated/MIT) transactions?
• What does a transaction response of "5 - Do Not Honour" mean?

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