You can easily check whether a refund has been issued for a particular transaction by following these steps:
1. Login with your credentials
2. Select the Dashboard Menu > Reports > Transactions
3. Using the search bar single out the particular transaction
4. Once you identified the transaction access all the details by clicking on it.
5. A transaction profile will appear on the right side of the screen. You can now access the “Actions” tab
6. You can check whether a refund has already been made by reviewing the history of the transaction, under “Refunds”. If no refunds have been done, you can complete the form and submit it.